FAQS

Here is our size conversion table to help you find your size.

	S	M	L	XL	XXL
Australia	10	12	14	16	18
UK	10	12	14	16	18
European	38	40	42	44	46
US	6	8	10	12	14

Turn pants inside out, cold gentle machine wash with similar colours. Hang to dry in the shade. Do not Bleach, Tumble Dry, Iron or Dry Clean.

We accept payment via Credit Card (visa, mastercard and AMEX) Afterpay and Paypal. We also accept payment via Shopify pay, Google Pay and Apple Pay.

We try to get your orders out as fast as we can so you receive it as soon as you can but if you have made a mistake or want to change your order, please email us IMMEDIATELY at hello@equicore.com.au with subject ‘URGENT ORDER CHANGE’. If your order has been shipped can’t be changed you will then need to follow the exchange process.

Australia

Standard Shipping  

3-5 business days(once dispatched)

FREE on orders over $100

$10 flat rate if $100 under

Express Shipping 

1-2 business days(once dispatched)

FREE on orders over $100

$5 flat rate if order is over $100

$15 flat rate if order is under $100

 

NZ and Other Destinations

New Zealand

12+ business days(once dispatched)

FREE on orders over $100

$20 flat rate if order is $100 under

Other destinations

12+ days

$30 Flat rate on all orders

SHIPPING TO INTERNATIONAL DESTINATIONS

Please note that, in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

Please check your local Duties (or Customs tariffs) as they will vary country to country. The Customer is liable for any costs incurred by the destination country Customs authorities.

If you have any questions regarding your purchase, please contact us. Please remember to include your order number.

Shipping Company

All orders are shipped using either Australia Post or Star Track. Please allow 1-2 business days for your order to be dispatched. During sale periods, please allow 1-4 business days. Orders will be taken to your local post office if there is no safe place to leave your parcel. To guarantee delivery, please send it to a work address or somewhere where there will be someone to receive it.

We use Australia Post or StarTrack for all your deliveries. You'll receive an email once the order is dispatched.

EQUICORE ships worldwide!

We offer a 14 day return period. We love our product and hope you love them just as much. We understand that shopping online can sometimes be a bit tricky and that you may need to return or exchange a product once you have
your purchase.

Package your product(s) into the original parcel packaging or suitable new packaging. Attach
your returns label (*print here link) onto the parcel, ensuring any original delivery labels are covered. Post your parcel back to us by taking it to your post office, Australia post box or Australia post parcel locker. Please ensure to keep proof of postage and a tracking number. Please allow up to two (2) weeks for your return to be processed and for your account to be credited.

EQUICORE does pride its brand with the best quality, however if you have and issue please do let us know by emailing hello@equicore.com.au and include photo’s of your faulty item.